Gloria goes to the same bagel shop every morning because the workers there remember her name and remember her order. They always make her feel welcome
The employees of this bagel shop excel at which of the following determinants of service quality?
A) reliability
B) responsiveness
C) assurance
D) empathy
E) tangibles
D
You might also like to view...
"Cloud computing" is different from currently available technologies in all of the following aspects except:
A) it is performed "in the cloud." B) applications are delivered through a Web browser. C) it is installed in the computer's hard drive. D) computer files can be accessed remotely. E) archives are stored on massive remote servers.
Paid search refers to the practice of charging Internet users a small premium for obtaining individualized search results
Indicate whether the statement is true or false
An increase in the current ratio implies that the profitability of the company has increased from the previous period
Indicate whether the statement is true or false
What is wired equivalent privacy (WEP)?
A. An encryption algorithm designed to protect wireless transmission data. B. A means by which portable devices can connect wirelessly to a local area network, using access points that send and receive data via radio waves. C. A metropolitan area network that uses radio signals to transmit and receive data. D. A communications technology aimed at providing high-speed wireless data over metropolitan area networks.