With respect to the six competencies summarized by the human development and leadership division of the American society for quality, which of the following competencies involves the creation of an environment that reduces barriers and fosters the use of open, honest and honorable means for exchanging information?
a. Communicator
b. Navigator
c. Learner
d. Builder
a
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The Scanlon plan of gainsharing gives employees a bonus if the ratio of labor costs to the sales value of production is below a set standard.
Answer the following statement true (T) or false (F)
The sample space refers to
A. any particular experimental outcome. B. the sample size minus one. C. the set of all possible experimental outcomes. D. an event.
The biggest advantage of external recruiting is that the organization ______.
A. avoids creating or perpetuating resistance to change B. can lower training costs C. knows the recruit and the recruit knows the company D. possibly finds individuals with more complex skill sets than are available internally
The Mayo Clinic in Minnesota is known for top-quality medical care. For decades, even presidents and dictators from around the world flew to the Mayo Clinic to utilize its services. The Mayo Clinic used its reputation to create additional medical facilities in Jacksonville, Florida, and elsewhere. This is an example of a firm focusing its efforts on satisfying customer needs that
A. match its core competencies. B. competitors have tried and failed to satisfy. C. are important to all generational cohorts. D. provide minimal core value. E. are easiest to satisfy.