Answer the following statements true (T) or false (F)

Question

1. The first step of the OD process is evaluation, which uses employee surveys, interviews, and observation to ascertain attitudes and problem areas.
2. In the OD process, feedback is used to refine the diagnosis.
3. Intervention is the treatment phase of OD in which problems are corrected.
4. Hard data about absenteeism, turnover, and profitability are used in the intervention stage of the OD process.

Answer 1

1. FALSE
To carry out the diagnosis, the first step of the OD process, OD consultants or managers use some combination of questionnaires, surveys, interviews, meetings, records, and direct observation to ascertain people's attitudes and to identify problem areas.
2. TRUE
If the evaluation in the OD process shows that the procedure is not working effectively, the conclusions drawn are then applied (see feedback loop) to refining the diagnosis, and the process starts again.
3. TRUE
In OD, "treatment" or intervention is the attempt to correct the diagnosed problems.
4. FALSE
An OD program needs objective evaluation (the last step) to see if it has done any good. Answers may lie in hard data about absenteeism, turnover, grievances, and profitability, which should be compared with earlier statistics.