Answer the following statements true (T) or false (F)
1. Job satisfaction is usually higher in nonunionized settings than in unionized settings, after one
accounts for differences in working conditions and workplace climate.
2. Productivity is higher in nonunionized companies than it is in unionized companies.
3. The traditional approach to dispute resolution in nonunionized settings has been a modified
grievance procedure ending in arbitration by a peer review panel.
4. An ombudsperson is a neutral person, employed by the company, who may investigate
disputes but who is primarily concerned with helping management and the employee resolve
their differences.
1. FALSE
2. FALSE
3. FALSE
4. TRUE
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