Which of the following is not a term used to describe service capacity?
A) Time
B) Location
C) Demand volatility
D) Square footage
E) Service quality
D
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___________ error occurs when the rater evaluates subordinates that he or she considers similar to himself or herself as a better employee.
A. Contrast B. Similarity C. Distributional D. Proximity E. Attribution
Chicken of the Sea Tuna has frequently extolled its dolphin-safe methods of catching tuna. This is an example of
A. community relations. B. cause-related marketing C. sustainability marketing. D. strategic philanthropy. E. consumerism.
The manner in which new arrivals are ordered or prioritized for service is known as _____
a. balking b. reneging c. queue discipline d. queue behavior
If an income tax return is not filed by a taxpayer, there is no statute of limitations on assessments of tax by the IRS
a. True b. False Indicate whether the statement is true or false