Owen, a 40-year-old man, is a machine operator in a company. He demands a hike in salary and better working conditions. However, the management rejects his pleas. He requests the workers' union to talk on his behalf, and the union strikes a deal with the management. Which of the following methods of communication is used by Owen in this scenario?
A. competition
B. bargaining
C. mediation
D. arbitration
Answer: C
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