As a teenager, Louis spent his summers as a lifeguard. When he and his children went to swim at a public swimming pool, he noticed its lifeguards seemed to spend all of their time flirting with each other and not watching for swimmers in distress as Louis had been taught to do. Because of his ________, Louis had his children pack up their belongings and leave the pool.
A. Augmented service expectation
B. Situational factors
C. Cultural service expectation
D. Derived service expectation
E. Personal service philosophy
Answer: E
You might also like to view...
In the office relationship chart, which rating reflects the highest importance for two departments' closeness to each other?
A) A B) E C) I D) O E) X
When a customer takes part in the production of a service, other customers can affect the outcome of the service.
Answer the following statement true (T) or false (F)
Bonds issued by BB&C Communications that have a coupon rate of interest equal to 10 percent currently have a yield to maturity (YTM) equal to 8 percent. Based on this information, it is understood that BB&C's bonds must currently be selling at a premium in the financial markets.?
Answer the following statement true (T) or false (F)
________ is a set of function and call programs that allow clients and servers to intercommunicate
A. IaaS B. SQL C. API D. Middleware