The term technical center is being used increasingly to refer to a call center that uses technologies such as e-mail and the Web in addition to the telephone to communicate with its customers.
Answer the following statement true (T) or false (F)
False
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In intra-organizational communication, an example of horizontal communication might be when __________.
a. A subordinate communicates with his manager about a certain strategy b. One department communicates with another department about a decision c. A manager instructing a subordinate on how to do a particular job d. A department communicates with another department from another organizations, say a government agency
For which of the following situations is a consumer's purchase behavior most likely to be characterized by extended problem solving?
A. selection of a restaurant for lunch with friends B. purchase of a new set of skis by an avid skier C. purchase of laundry detergent D. purchase of a brilliant-cut diamond wedding ring E. selection of frozen meat
A ____________ is a product that is ready for purchase or delivery to the customer.
What will be an ideal response?
Blue Rorschach Inc. has an immediate requirement for 80 laptops and contracts with Zenzo Electronics for 80 OSN laptops at $550 each. But Zenzo Electronics breaches the contract and fails to deliver the laptops. Blue Rorschach then immediately contracts Dell Computers, buys 100 laptops at $600 per laptop, and then sues Zenzo Electronics for the breach of contract. What remedy did Blue Rorschach exercise when contracting Dell Computers and suing Zenzo for failure of delivery of goods?
A. remedy to replevy goods B. remedy to cover C. remedy to recover damages for accepted nonconforming goods D. remedy to obtain specific performance