A director must discipline an ICU manager. The director and manager have become friends. When disciplining the manager what is the best approach by the director?
1. Inform the HR (human resources) department.
2. Include the CNO (chief nurse officer) in the session.
3. Discuss the issues with other nursing staff to obtain supportive information.
4. Discuss the issue, concentrate on the issues, and do not make it personal.
4
Explanation: 1. The director should focus on the issues and not allow the discussion to become personal.
Including the HR director, CNO, and other nursing staff is inappropriate. The HR director and
CNO may need to be informed but not included in the discussion.
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