An important influence in desired service expectations is ________, the customer's underlying generic attitude about the meaning of service and the proper conduct of service providers.
A. Personal need
B. Situational attitude
C. Derived service expectations
D. Perceived service alternative
E. Personal service philosophy
Answer: E
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Female investors make trades much less often than men because they
A. take longer to make decisions because of their busy lives. B. do more research, and they tend to base their investment decisions on considerations other than just numbers. C. rely strictly on intuition. D. are overcoming problems with the glass ceiling. E. endeavor to involve their family in decisions and it takes longer to get agreement.
Self-________ is considered to be a judgment about one's ability to behave effectively in a given situation.
Fill in the blank(s) with the appropriate word(s).
Increased coordination among channel members is a major advantage of clear channel roles to all channel members
Indicate whether the statement is true or false
Which of the following statement about the International Monetary Fund (IMF) are central to the observations made by the former World Bank, and Nobel Prize winning, economist Joseph Stiglitz?
a. The IMF is governed by a fair mix of banking and finance representatives of developed and developing economies b. The IMF ensures an excellent level of representation from the world’s poorest nations c. Through its emphasis on the free market economy the IMF helps develop policies that alleviate poverty and indebtedness d. None of the above