Follow up after the sale if for the purpose of evaluating the effectiveness of the product.
Answer the following statement true (T) or false (F)
True
Follow up involves maintaining contact with a customer (or prospect) in order to evaluate the effectiveness of the product. The customer's satisfaction determines whether or not the product is effective.
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______ is the process of transmitting information and meaning.
A. Feedback B. Trust C. Communication D. Active listening
______________ is the process in which future courses of action are developed to achieve the firm’s short- and long-term goals.
a. Strategic planning b. Tactical planning c. Operational planning d. Virtual planning
______ is concerned with regulating inputs to a work center in relation to output and available capacity so that the queues and waiting times of jobs can be managed and kept under control.
a. Input control b. Input-output control c. Process control d. Capacity control
The chi-square and F-distributions are used primarily to make inferences about population ____.
A. means B. variances C. medians D. proportions