Carla is apologetic when she speaks, blaming herself for shortcomings that aren’t really shortcomings. This leads her to start rambling, and when she catches herself doing so, she gives up trying to make her points and listens quietly as others speak

Carla’s communication style illustrates __________.

a) aggressiveness
b) assertiveness
c) passive-aggressiveness
d) passivity


Answer: d

Psychology

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