Based on experience, the manager at the Giraffe Hotel decides to accept a reservation for a party of 12 guests knowing that his hotel is sold out. He is accepting the reservation because:
A. he can cancel the reservations of the 12 lowest-paying guests and get more revenue from the new guests
b. he can make arrangements with the neighboring hotel to accept the 12 guests
c. he is using overbooking techniques and has determined that he can safely accept the 12 guests
d. he knows he will have 6 cancellations and 6 no-shows among the current reservations
Answer: c. he is using overbooking techniques and has determined that he can safely accept the 12 guests
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