After technicians validate calls as actual incidents, they begin the process of logging them
Indicate whether the statement is true or false
True A logged incident is also known as a ticket, or service ticket.
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________ can be copied from document to document to save time on repetitive tasks
Fill in the blank(s) with correct word
If a column of data holds the letter grades for a class, the ________ function could be used to determine how many students had a grade of "A"
A) COUNTIF B) MEDIAN C) IF D) SUM
A server's capability to recover from network hardware failure by having redundant hardware that can take over immediately for failed hardware
A. failover B. load balancing C. service D. service dependencies
The sum of the seek time and the rotational delay equals the _________, which is the time it takes to get into position to read or write.
A. access time B. gap time C. transfer time D. constant angular velocity