Customers want unbundled services, with separate prices for each service element and the right to select the elements they want
Indicate whether the statement is true or false
TRUE
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The approach step in the customer relationship selling process involves:
A. building rapport with a sales prospect. B. locating and qualifying prospects. C. asking prospect's opinions during and after a presentation. D. developing a customer profile and customer benefit program. E. relating product benefits to needs using demonstrations.
What is meant by the term B2C?
A) Balance to cash B) Business to cash C) Book to capital D) Business to consumer
Which manager activity would address the decision on whether or not to accept a special order within the next few days?
A) Sales activity B) Strategic planning activity C) Operating activity D) Controlling activity
Choose the correct verb in parentheses. Who (taught, learned) you to play chess?