Answer the following statement(s) true (T) or false (F)
6. Most organization change efforts fail.
7. In a study of change in a large managed healthcare organization, concentrating primarily on physician behavior made change possible.
8. The centerpiece of Kaiser Permanente’s approach was the creation and dissemination of a unifying clinician—patient communication framework for teaching and research call the Four Habits Model.
9. The literature on organization change in government organizations is sparse.
10. In government organizations, leadership by a political appointee is the best way to overcome resistance.
6. True
7. True
8. True
9. True
10. False
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