One of the ways we figure out who we are is by seeing who others think we are. The term for that process is
A. reflected appraisal.
B. personality.
C. evaluative assessment.
D. social comparison.
Answer: A
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The understanding stage in the listening process involves __________.
A. evaluating messages you hear B. grasping thoughts expressed and the emotional tone accompanying them C. anticipating what the speaker will say next D. tuning out the emotional element of the message and focusing only on the content of what is being said
When a group member appears to be listening but is thinking about something else, she or he is ________.
Fill in the blank(s) with the appropriate word(s).
Corporations should participate in corporate philanthropy in order to build all EXCEPT their
A) business. B) publicity. C) brand equity. D) stakeholder relations. E) All of the above.
While visiting her parents on a break from school, Deena doesn't pay attention to much of what they say. She lets much of their communication just come in one ear and out the other without her ever listening. However, when her mother mentions going shopping to get some new clothes and good novels for Deena to take back to school, Deena listens attentively. This is an example of
A) defensive listening. B) prejudgment. C) selective listening. D) mindless listening. E) pseudolistening.