Hillary is responsible for her company’s supplies. She has noticed that there has been a drastic decrease with supplies this last quarter. This causes her distress because she is worried that she did something wrong within her position or that there has been theft in the company. What are the two types of coping mechanisms and how might Hillary apply them to help relieve her distress?
What will be an ideal response?
Problem-focused coping, which aims at reducing or eliminating stressors by
attempting to understand the problem, and seeking practical ways in which to resolve it.
Emotion-focused coping, which is an effort to try to change a person’s emotional
reaction to a stressor by using positive language and distracting techniques. Hillary can
use problem-focused coping by double checking her past reports and making sure there
were no errors, looking into employee use to see why there might be a supply need
surge. Hilary can use emotion-focused coping by telling herself that she can find the
discrepancy and not to worry. Other examples would also apply.
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