When negotiating because of a conflict you should:
1.
quickly respond with an answer.
2.
take what is said personally; after all, this conflict does affect you.
3.
respond with criticism.
4.
identify the need that the person is expressing.
ANS: 4
A rule of successful negotiation is that you identify the need the employee is expressing. You cannot solve a problem when you do not know the need that is not being met. You need to use Maslow's hierarchy of needs.
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