Research suggests that most of the guests who complain _____.
a. are satisfied with the organization’s efforts to resolve the complaint
b. eventually become evangelists on behalf of the organization
c. complain again if the problem is not fixed
d. are dissatisfied with the organization’s efforts to resolve the complaint
d. are dissatisfied with the organization’s efforts to resolve the complaint
You might also like to view...
Past return refers to the
A. highest annual return that a security has produced in the past. B. mode of the annual returns that a security has produced in the past. C. average of the annual returns that a security has produced in the past. D. median of the annual returns that a security has produced in the past.
Which one of the following steps in the accounting cycle is completed only at the end of an accounting period?
a. Business transactions are recorded. b. Adjustments are recorded. c. Transactions are journalized. d. Journal entries are posted to the ledger.
Which of the following is an incorrect statement regarding the creation of an agency relationship?
A) Agency relationships can be created by informal oral agreements. B) Agency relationships can be created by formal written contracts. C) Under the statute of frauds, some states require that all agency contracts be in writing. D) An agency agreement must be filed with the secretary of state in the state where the agreement is executed.
What is the ideal type of decisions for people in an organization to make?
A. Legal and ethical. B. Illegal and ethical. C. Legal and unethical. D. Illegal and unethical.