Provider ________ is the difference between customer expectations of service and company understanding of those expectations.

A. Gap 1
B. Gap 2
C. Gap 3
D. Gap 4


Answer: A

Business

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In the fourth quarter of 2004, economic statistics showed the following:

 Real GDP$10,994.3 billion Unemployment rate5.4% Inflation rate2.2%The conceptual variables corresponding to these data are:  Potential output$11,144.6 billion Natural rate of unemployment5.2% Ideal inflation rate1.0%? a.Calculate the output gap in percentage. Show your work.  b.Calculate the unemployment gap in percentage. Show your work.  c.Calculate the inflation gap in percentage. Show your work.  d.Calculate the output loss and the inflation loss. Show your work.  e.Calculate the total loss in the fourth quarter of 2004 if the weight on the inflation loss equals 1. Show your work.  f.Calculate the total loss in the fourth quarter of 2004 if the weight on the inflation loss equals 5. Show your work. What will be an ideal response?

Business

When Lofonift Inc. introduced its flagship MP3 player, it captured the market by offering the product at a very low price. This gradually forced many of its competitors out of business. Once its competitors were out of business, Lofonift Inc. raised the price. In this scenario, Lofonift Inc. most likely indulged in _____.

A. predatory pricing B. price discrimination C. status quo pricing D. price fixing

Business

Different cultures have rules that guide emotional displays, but ______ tends to remain the same.

A. reactions B. physical expressions C. words we use D. emotional triggers

Business

Luxury brands are usually not global because they target a niche market

Indicate whether the statement is true or false

Business