Which statement made by a nurse during a nurse-client interaction may underrate a client's feelings
and belittle his or her concerns?
a. "You appear tense.".
b. "Everything will be all right.".
c. "I notice you are biting your lip.".
d. "I'm not sure I follow you.".
ANS: B
Option B offers false reassurance. This is a nontherapeutic technique that suggests to a client that his
or her views and feelings are not being taken seriously. Options A, C, and D use therapeutic
techniques.
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