For each of the following efficiency standards, indicate which parties are responsible for the standard and list one factor that should be used in setting the standard.
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Contrast power and authority. How do power and authority differ between military organizations and typical business organizations?
What will be an ideal response?
A volunteer reached a high level of confidence through his/her work at a nonprofit organization. However, the volunteer is losing this sense of confidence because the organization may soon close. The volunteer’s loss of motivation may be explained using ______ theory.
A. Erikson’s life stages B. scientific management C. McClelland’s three needs D. Maslow’s hierarchy of needs
The best example of cash equivalents would be:
a. short-term notes. b. U.S. Treasury bills. c. savings accounts. d. Certificates of deposits. e. None of the answers are correct.
Bruce was driving to work yesterday when he was nearly run off the road by a speeding furniture delivery truck. On the back of the truck was a phone number to call if you believed the driver was not handling the truck safely. Rather than deciding to never buy furniture from this furniture company, Bruce called the company and complained about the truck driver. The person who took his call thanked Bruce for his concern, apologized for the driver and promised to reprimand him. Which service recovery strategy was the furniture store using?
A. Treat customers proactively B. Use procedural fairness C. Make the service fail safe D. Learn from lost customers E. Encourage and track complaints