____ support is an effective way to manage customer expectations, as the service desk can charge a higher rate for premium or value-added services.
A. Tier-based
B. Incremental
C. Level-based
D. Fee-based
Answer: D
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Jan was injured in a work-related auto accident. She sued the other driver, and the case went to court
While questioning Jan, the defendant's lawyer asked if her injuries and lost earnings were covered under workers compensation. Jan's lawyer objected to the question. The judge ruled the question was improper and instructed the jury to disregard the question. Based on the judge's reaction to the question, which of the following rules is in force where this trial took place? A) the joint and several liability rule B) the last clear chance rule C) the comparative negligence rule D) the collateral source rule
Which of the following describes information technology monitoring?
A. Tracking people's activities by such measures as number of keystrokes. B. Tracking people's activities by such measures as error rate. C. Tracking people's activities by such measures as number of transactions processed. D. All of the above.
Research does not support the two-factor aspect of Herzberg's motivator-hygiene theory.
Answer the following statement true (T) or false (F)
Research has shown that a majority of firms are able to align their information technology with their business goals
Indicate whether the statement is true or false