Summarize the basic characteristics of services
What will be an ideal response?
a. Intangibility – an implication of intangibility is the difficulty of inventorying services. In many cases, when a service is not performed at a particular time, the revenue is lost forever and cannot be recaptured.
b. Nonstandardization – in many cases, services are performed by humans. As a result, they can vary from purchase occasion to occasion.
c. Inseparability of product and consumption – in many cases, services are produced and consumed simultaneously; that is, the customer is a part of the production process.
You might also like to view...
Define the term "core applications" and give some examples
The totals of the Adjusted Trial Balance columns on a work sheet will always be the sum of the Trial Balance column totals and the Adjustments column totals
Indicate whether the statement is true or false
The difference between mediation and arbitration is?
A) mediation is similar to a trial in that the mediator will make a decision that will be binding on the parties B) arbitration is like a trial in that the arbitrator will make a decision that will be binding on the parties C) there is no difference between the two; they are different names for the same process called Alternate Dispute Resolution (ADR); D) only a judge can be a mediator while anyone can be an arbitrator
Shared leadership frequently involves asking the team member with expertise in a given area to assume leadership responsibilities with respect to a task requiring that expertise
Indicate whether the statement is true or false.