In corresponding with customers, making statements such as, "Thank you for purchasing the most durable notebook computer you can buy" is
A) to be avoided in routine positive messages.
B) a good way to build customer relationships.
C) an important part of all negative responses to claim letters.
D) insulting and self-serving, unless you include a check or a free product.
E) most effective in an indirect message.
Answer: B
Explanation: B) Resale information reinforces the idea that the customer made a wise decision in purchasing your product. Resale helps make customers feel good about their purchase, and develop a positive relationship with your company.
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The technical common law rules governing admissibility of evidence are used by most administrative agencies during hearings
a. True b. False Indicate whether the statement is true or false