Because e-mail and voice mail are so easily available, staff may not take the time for ________________contacts when dealing with highly sensitive issues.
A) phone
B) face-to-face
C) appraisal
D) supervisor
Ans: B
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A ______ agreement allows a worker to share information about a client.
A. permission to talk B. promise to keep confidentiality C. release of information D. relief from privacy
Guidelines to be followed during a crisis include all of the following EXCEPT:
A) ?staying calm in order to acknowledge the crisis and offer hope. B) ?creating safety for everyone involved. C) ?exploring the causes of the client's distress. D) ?using your skills to listen, ask questions, and express empathy.
Angela is a case manager for the Department of Children's Services. She has been assigned to work with Maria, a twelve-year-old female who lives in the Brighter Day Home for Children. Maria has been in state's custody since her parents died when she was four. Maria has been exhibiting aggressive behaviors toward her teachers and peers at school. Recently, Maria tried to run away from the
children's home, but she was apprehended and returned to the home by the police. The staff at the Brighter Day Home for Children contacted the Department of Children's Services because of the issues with the police, with Maria's school, and Maria's need for counseling. In working with other professionals, Angela should understand that effective communication skills are critical. She should know the teachers and administrators at Maria's school will most likely use: A) ?a political style of communication. B) ?a legal style of communication. C) ?a clinical style of communication. D) ?a pedagogical style of communication.
Group leaders share many traits with orchestra conductors
Indicate whether the statement is true or false