The notion of quid pro quo forms the basis of ______ leadership.
a. transactional
b. charismatic
c. transformational
d. informal
a. transactional
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Of the six dimensions of the culturally endorsed leadership theory, which one of these were found to be a major contributor to outstanding leadership across cultures?
A. charismatic/value-based and team-oriented B. team-oriented and autonomous C. participative and self-protective D. autonomous and charismatic/value-based
Procedural justice concerns the compensation that a customer receives as a result of the losses and inconveniences incurred because of a service failure
Indicate whether the statement is true or false
Which of the following statements is true when there is a defect in design of a product?
A) There was a failure to provide adequate instruction on use of the product. B) There was a failure to warn customers about the possible dangers of using the product. C) A single item is defectively designed, and it has the potential to cause injury. D) All the products are defectively designed and have the potential to cause injury.
A bond with a $100 annual interest payment and $1,000 face value with five years to maturity (not expected to default) would sell for a premium if interest rates were below 9% and would sell for a discount if interest rates were greater than 11%.
Answer the following statement true (T) or false (F)