The way to gain and retain customer loyalty is by looking at customer interactions from a short-term perspective.
Answer the following statement true (T) or false (F)
False
Many service providers look at customer interactions from a short-term perspective. They figure that a customer calls or comes in, they provide service, and then the customer goes away. This is a shortsighted viewpoint in that it does not consider the long-term implications. This is not the way to gain and sustain customer loyalty. A more customer-focused approach is to view customers from a relationship standpoint.
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On his first week on the job, Em told his new coworkers that he had been fired from his last job for not getting along with his boss. Em appears to be which type of inappropriate self-discloser?
A. oblivious B. bumbler C. open book D. inscrutable
Features of lean relationships in supply chain management include ______.
A. fewer suppliers B. increase in number of employees C. reduced sustainability D. increase in cash flows
Shakira issues a check drawn on Thrifty Bank to Ranch & Farm Supply to pay for a rototiller. Later, Shakira discovers a defect in the device and orders Thrifty to stop payment on the check. Shakira does not renew the order, and the bank clears the check eight months later. The bank
a. must recredit Shakira's account. b. must obtain funds from Ranch & Farm to cover the check. c. must substitute acceptable goods. d. need not recredit Shakira's account.
Techno is planning a security offering under Regulation D, Rule 505. Under this rule, Techno can
A) sell up to $5 million of stock during a 12-month period B) sell up to $1 million of stock during a 12-month period. C) can sell an unlimited amount of stock. D) can only sell an amount equal to twice its initial capitalization.