To avoid defamation charges, which of the following would be the best practice?
A) Resist the temptation to call someone dishonest or incompetent
B) Only make charges of dishonesty in writing
C) Only make charges of dishonesty verbally, eliminating the record of the charges
D) Use language that creates the biggest impact on the person's reputation
E) Make the charges anonymously on social media
Answer: A
Explanation: A) If you deal with enough customers over a long-enough period of time, chances are you'll get a request that is particularly outrageous. You may even be convinced that the person is not telling the truth. However, you must resist the temptation to call the person dishonest or incompetent. If you don't, you could be sued for defamation, a false statement that damages someone's reputation. Written defamation is called libel; spoken defamation is called slander.
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