Which of the following strategies would a company most likely use to increase customer satisfaction?
A) decreasing the variety of offered services
B) divesting
C) lowering prices
D) "firing" unprofitable customers
E) limiting customer experiences with a brand
C
You might also like to view...
According to the text, researchers may assess validity using coefficient validity
Indicate whether the statement is true or false
A marketer conducting online sales needs to consider varying clickthrough fees in calculating the incremental cost of an online sale
Indicate whether the statement is true or false
Gugu is conducting a job evaluation in her organization. Her first step is to identify a group of benchmark jobs. Gugu is using the ______ method of job evaluation.
A. job ranking B. point-factor C. factor comparison D. job hierarchy
Answer the following statement(s) true (T) or false (F)
1. The global analysis is one of the levels of organizational behavior. 2. The Artisan period is part of the history of organizational behavior. 3. Elton Mayo is one of the researchers from the Humanistic period. 4. Theory X workers are described as lazy, uninvolved, and motivated solely by money 5. Positive organizational behavior is a recent and compelling emphasis in organizational behavior.