A staff development trainer wants to determine if a group of nurses knows the primary difference between QA and TQM. Which response by the nurses would indicate that further teaching is needed?
a. There is no difference between QA and TQM since the primary focus of both is "doing itright."
b. The primary focus of TQM is "doing the right thing.".
c. The primary focus of QA is "doing it right.".
d. The primary focus of QA is "doing it right.". The primary focus of TQM is "doing the
right thing.".
A
The primary focus of quality assurance (QA) methods is upon "doing it right," and it involves such
methods as chart audits, reviewing incident reports, and determining whether performance conforms to
standards. Quality improvement (also called total quality management – TQM) focuses on "doing the
right thing," and it uses such methods as building quality performance into the work process and
meeting the needs of the customer proactively.
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