________ is when conflict exists between the emotions an individual genuinely feels and those required to be displayed within the organization

A) Emotional dissonance
B) Emotional consonance
C) Emotional imbalance
D) Emotional stress


Answer: A

Communication & Mass Media

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Which of the following was discussed in the textbook as a way of defining relational maintenance?

A. keeping a relationship in existence B. keeping a relationship in disrepair C. keeping a relationship in an agitated state or condition D. keeping a relationship highly contentious

Communication & Mass Media

The two types of oral style are

A) audience centered and speaker centered. B) spoken and written. C) clear and ambiguous. D) performative and conversational. E) memorized and impromptu.

Communication & Mass Media

According to Maslow, esteem needs are the desire for in?uence or status within the social

structure. Indicate whether the statement is true or false

Communication & Mass Media

The ______________ leader or manager makes decisions with little influence from others

Fill in the blank with correct word

Communication & Mass Media