When the delivery of a service fails to meet customers' expectations, a ________ gap exists.

A. knowledge
B. standards
C. service
D. production
E. procedural


Answer: C

Business

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The old-fashioned view of managing projects emphasized directing and controlling subordinates; the new perspective emphasizes managing project stakeholders and anticipating change as the most important jobs.

Answer the following statement true (T) or false (F)

Business

When proofreading a résumé, what is the goal for the headings?

A) Correct punctuation B) Parallelism C) Attention getting devices D) Support for the material that follows E) Visual enhancement

Business

According to Armstrong and Kotler, what are the five elements of integrated marketing communication? How do organizations employ these elements to achieve their marketing goals?

What will be an ideal response?

Business

Which of these sciences is not linked to organizational behavior?

a. Social psychology b. Psychobiology c. Political science d. Anthropology

Business