Mr. Jones is agitated and talking loudly at the front desk because his appointment time has passed. The secretary has had no success at calming him down and asks you to intervene. You apologize to Mr. Jones for the delay in his appointment and quietly explain to Mr. Jones that the doctor had an emergency call and was about 30 minutes behind in appointments. You reassure Mr. Jones that he will see the doctor shortly and will have adequate time for his appointment. This is an example of the personal quality of
A. proper judgment.
B. integrity.
C. attitude.
D. diplomacy.
D. diplomacy.
Health Professions
You might also like to view...
Which of the following statements about ladder materials is MOST accurate?
A. Aluminum ladders are heat-resistant. B. Wood ladders conduct heat, cold and electricity. C. Fiberglass ladders can suddenly crack and fail if overloaded. D. Fiberglass ladders are the least expensive fire service ladders.
Health Professions
What is the route of transmission for hepatitis?
a. Gut c. Body fluids b. Genitalia d. Respiratory tract
Health Professions
The mortality rate for mothers and infants in the U.S. is ranked ________ in the world
A) 1st B) 7th C) 13th D) 20th
Health Professions
SNOMED is a nomenclature developed and published by the American College of Surgeons.
Answer the following statement true (T) or false (F)
Health Professions