A nurse manager believes that a staff nurse is rude to clients. In the past year, other nurses and staff from other departments have reported that the nurse has treated them rudely

The manager reviews the staff nurse's employee file and finds last year's appraisal as exceptional. What is the manager's best course of action during this year's evaluation? 1. Tell the nurse that complaints about rudeness have been received and that additional complaints will result in termination.
2. Notify nursing administration of the issues and complaints.
3. Tell the nurse that other staff nurses have complained about rudeness and have been instructed to keep a log of incidents.
4. Include documentation of these issues in the evaluation that is discussed with the nurse and provide a plan of action.


4
Rationale 1: Unless the nurse has done something outrageous or illegal, there is not enough information to warrant termination.
Rationale 2: The manager may elect to notify administration, but this is not the best answer to this question.
Rationale 3: Other staff nurses should not be involved in keeping a log regarding this nurse's behaviors.
Rationale 4: Documenting the issues, a one-on-one conference with the nurse, and providing a specific plan of action with a specific time frame is the best course of action.
Global Rationale:

Nursing

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