Emotional skills training, or "sensitivity training" as it is sometimes called, helps people recognize, understand, and manage emotions in complex social environments such as the workplace or the military. Imagine that you are asked to give one of these presentations to your coworkers. Create a short summary of how you would approach this topic and what you would include in your presentation. Using skills you've learned in this chapter, suggest at least two techniques each for helping people recognize, understand, and effectively manage their emotions in the workplace.
What will be an ideal response?
Answers will vary.
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Business relationships involve significant risk and requires trust. Which of the following is necessary for a positive business relationship to be established?
A. establishment of quid pro quo as the basis of the relationship B. establishment of reciprocity going beyond quid pro quo C. giving to the other without limit D. never trusting the other person or group
BMI stands for:
A. Basic Music Involvement B. Broadcasting Music Infrastructure C. Broadcast Music Incorporated D. all of these E. none of these
Which of the following is NOT a demographic characteristic?
A. attitude toward a topic B. age and facility with computer-mediated communication C. socioeconomic status D. education level
When you agree with the ideas expressed by an author, it is ethical to use them without giving credit to the source.
Answer the following statement true (T) or false (F)