Answer the following statement(s) true (T) or false (F)
Skunk works are project groups that work within the traditional lines of authority.
ANSWER: False
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Resources are generally deployed in one of two principal ways: as rewards and as punishments, considered here as reward power and ________ power.
Fill in the blank(s) with the appropriate word(s).
C-charts are used to monitor ______.
A. counts of defects per unit B. proportion of defects per unit C. timing of defects per unit D. costs of defects per unit
Cole’s performance appraisal describes his actions along a continuum. For example, when it comes to customer service, he receives a 1 if he regularly ignores customers, a 3 if he regularly greets customers, and a 5 if he regularly greets customers and asks how he can help. It appears Cole is using the ______ method of performance appraisal.
A. ranking B. management by objectives C. graphic rating D. behavioral anchored rating
In a conversation during lunch, Billy was casually discussing with other managers how they can improve the competition and team spirit within the organization by arranging a soccer match between different departments. This organizational communication exemplifies
A. asynchronous communication. B. filtering. C. intrapersonal communication. D. groupthink. E. the grapevine.