A recommended way of giving advice is to
A) wait until the person has a bad day.
B) put your advice in the form of a question.
C) first make the person feel guilty.
D) threaten a punishment for not accepting the advice.
Answer: B
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What will be an ideal response?
According to Marshall McLuhan’s (1964) classical medium theory, media ______.
a. is only newspaper or television b. does not impact individuals but does impact society c. does not impact individuals or society d. is the symbolic environment of any communicative act
The value chain consists of direct and indirect activities. Which of the following is an indirect activity for an enterprise?
A) Marketing B) Distribution C) Human Resources D) Service
Randall arrived at the hotel to find that, although he had a guaranteed reservation, the hotel had no rooms available. He became angry when the hotel made him a reservation at a more expensive hotel but refused to pay the difference in room rates. Randall was upset because, in his opinion, the hotel's solution did not incorporate
A. empowerment fairness. B. service fairness. C. intangible fairness. D. distributive fairness. E. procedural fairness.