A mother calls the nursing clinic to report that her 13-year-old daughter has been using tampons for the last two days and now has a high fever. She has developed a rash over her entire body in the last hour
The mother asks if she should make a clinic appointment. The best response by the nurse would be: 1. "Your daughter probably has a virus, so provide her with plenty of fluids. They symptoms should subside in a few days.".
2. "If you feel your daughter should be seen, then I will transfer you to the front desk to make an appointment.".
3. "Since your daughter is using tampons and has a high fever, she needs to be seen soon. Let me make an appointment for you as soon as possible today.".
4. "You daughter has toxic shock syndrome and should be seen right away.".
3
Feedback
1. The symptoms are similar to those of toxic shock syndrome, and the teen should be seen immediately.
2. Passing the patient to someone else for an appointment increases the chance of the parent hanging up the phone. The nurse should take responsibility in this situation.
3.
The mother is reporting signs of toxic shock syndrome and should be seen immediately for confirmation of the syndrome.
4. A full assessment needs to be made by the doctor to confirm a medical diagnosis.
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