Which of the following is a characteristic of organizations that are highly committed to customer service?
A. They readily accept status quo of competitor.
B. They restrict communication between frontline employees and all levels of management.
C. They benchmark the successful practices of competitors.
D. They discourage employee empowerment.
Answer: C
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The term used to describe the amount of a company's annual interest cost that should be capitalized is known as:
a. tangible interest b. actual interest c. average accumulated expenditures d. avoidable interest
Saying "wanna" instead of "want to" is an example of:
A. rising pitch. B. falling intonation. C. careless enunciation. D. fast tempo.
Crosscreek County and Bridgework Corporation enter into a construction contract that includes mathematical specifications. Later Crosscreek, whose engineer, Damon, compiled the specs, learns that some of the dollar figures are incorrect. Bridgework refuses to agree to changes. A court would most likely
A. award damages to both parties for the mistakes. B. order Damon to be discharged for fraud. C. enforce the contract without requiring changes. D. reform the contract to reflect the figures accurately.
You have $3,000 to invest, but will need the funds in a year to make a tuition payment. You should
A) put the money in a corporate bond. B) buy a one-year CD. C) buy stocks of relatively stable firms that have low risk. D) invest in a diversified stock mutual fund.