Which is true of verbal and nonverbal communication?
a. Verbal messages are more important than nonverbal cues.
b. Individuals can exercise more control over nonverbal communication.
c. Verbal and nonverbal communication always match.
d. The nonverbal communication may be a more reliable message.
ANS: D
A
The nonverbal message may tell much more than the verbal one.
B
Individuals can exercise more control over verbal communication than nonverbal communication.
C
Verbal and nonverbal communication are not always congruent.
D
Nonverbal communication includes gestures, posture, facial expressions, eye contact, and actions, among other things. Although the verbal message using words may be short, the nonverbal message can tell much more about the person's feelings.
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