Active listening for what is said and how it is said, as well as noting nonverbal cues that support or negate congruence, is called:
a. attending. c. clarifying.
b. responding. d. confronting.
A
Attending is the active listening for what is said and how it is said as well as noting nonverbal cues
that support or negate congruence. Responding is verbal and nonverbal acknowledgement of the
sender's message. Clarifying is restating, questioning, and rephrasing to help the message become
clear. Confronting is identifying the conflict and then clearly delineating the problem.
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