Answer the following statements true (T) or false (F)

1. The 1970s saw an increase in confrontations between management and labor due to worker dissatisfaction with repetitive and narrowly defined jobs as well as work line speedups and confrontational discipline.
2. Quality of working life programs introduced in the 1970s were largely designed to address problems with worker fatigue, boredom, and alienation that were associated with mass production.
3. Quality of working life programs were largely unsuccessful because they could not change the underlying structure of work organized around scientific management principles.
4. Total quality management programs are an example of reengineering attempts to improve the efficiency of the workplace.
5. Job control unionism and business flexibility go hand-in-hand.


1. TRUE
2. TRUE
3. TRUE
4. FALSE
5. FALSE

Business

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