Which intervention should be given highest priority when attempting to gain the trust of the members of an urban family whose child has been violently assaulted and is in critical condition?
a. Discussing the family needs with the child's multidisciplinary care team
b. Constantly assuring them that their child is receiving quality nursing care
c. Encouraging and respecting their right to ask questions about their child and the child's care
d. Keeping them updated on the health and emotional status of their child during each shift
ANS: C
Assuring the family that you are not hiding facts from them will best assist in establishing a trusting relationship and can be facilitated by respecting and encouraging them to ask ques-tions that will be answered honestly by the staff. The remaining options are appropriate but lack the interaction between nurse and family that the correct option possesses.
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