Olivia does not want Justin to know that she is disappointed with the golf clubs he gave her for her birthday, so she smiles broadly and jumps up and down as if she is very excited
Olivia's use of nonverbal communication is an example of which principle of nonverbal communication?
a) Nonverbal communication helps manage impressions.
b) Nonverbal messages structure conversation.
c) Nonverbal messages do not communicate without verbal messages.
d) Nonverbal communication is not impacted by verbal communication.
Answer: a
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The public relations function will address the possibility of unaccounted for outcomes by doing which one of the following?
a. planning based on past performance b. planning based on resource availability c. planning based on hypothetical results d. planning based on organizational values
Jerome took classes in public speaking and history, and he reads widely about current events from reputable news agencies. As a result, he honed his ability to evaluate claims, weigh all the evidence, and come to reasoned conclusions based on a careful examination of the arguments on all sides of an issue. Jerome has become __________.
A) a citizen-critic
B) a consumer watchdog
C) a proponent of competing claims
D) an advocate skilled in manipulation
Communication from subordinates to supervisors is known as
A) downward communication. B) upward communication. C) grapevine. D) supervisory communication. E) informal communication.
________ is a speaker's individual characteristic way of using the resources of a language.
Fill in the blank(s) with the appropriate word(s).