The staff development instructor is planning a seminar on improving cultural sensitivity when providing patient care. What should the instructor include in this seminar? (Select all that apply.)
a. Information about different cultural groups
b. Recognition that patient are unique and not defined by their culture
c. Ways to enhance cultural assimilation in the health care environment
d. The importance of nurses knowing information about their own cultural group
e. Strategies to incorporate patients' cultural values and practices into the plan of care
ANS: A, B, D, E
A. B. D. E. The staff development instructor can help nurses improve cultural sensitivity by using the acronym BALI or 1) be aware of your personal cultural heritage; 2) appreciate that each patient is unique, influenced but not defined by his or her culture; 3) learn about the patients' cultural groups; and 4) incorporate the patients' cultural values, beliefs, and practices into their plan of care. C. Cultural assimilation is a personal endeavor, one in which the nurse may have little influence.
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