Which of the following is a mutual aid process through which group members help one member to solve a particular problem, receiving help themselves while offering it to another?

a. Mutual demand
b. Individual problem-solving
c. Mutual support
d. Finding common ground


B

Counseling

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In order to receive the highest return rate on a needs assessment survey it should

a. be one page in length. b. be distributed to a captured audience. c. take no longer than 5 minutes to complete. d. All of the above

Counseling

The REACT model acronym is

a. Recognition of the conditions needed to make an incident negotiable. b. Engagement that builds rapport. c. Contracting/Controlling in facilitating an agreement on how to resolve the incident. d. a, b, and c plus assessment of physical risks and terminating after surrender has occurred.

Counseling

The rules of “exclusion” have depended on

a. “Both/and” thinking b. “Both/or” thinking c. “Either/or” thinking d. “Either/and” thinking

Counseling

In order not to monopolize your attention with problem behavior, leaders know they must

a. always reward good behavior. b. recognize good behavior. c. excuse problem behavior when too much time has been wasted on fixing it. d. refer consistent problems to administrators.

Counseling