Which of the following is not a barrier to excellent customer service?
a. laziness.
b. poor time management.
c. insufficient authority.
d. ability to handle stress.
d
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An advantage of a retailer-generated credit card is _____
a. no bad debt or slow-payment problems b. no need for credit checks c. low startup costs d. the encouragement of store loyalty
Gerardo’s department lost productivity this week when two employees failed to report to work as scheduled. Other employees had to do the missing employees’ work and were not able to completely do their regular jobs. What Gerardo’s department is experiencing is _______.
A. turnover B. absenteeism C. dissatisfaction D. lack of effectiveness E. slackness
A demand instrument is overdue on the day after its date.
Answer the following statement true (T) or false (F)
The cooperative form of business is usually associated with the purchasing, selling, and financing of farm equipment and materials.
Answer the following statement true (T) or false (F)