In an organization that has not implemented SAP, the various actors in a typical sales process use a unified sales database
Indicate whether the statement is true or false
FALSE
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To validate the study, the supervisors call 25 to 30 percent of the respondents to inquire whether the field workers actually conducted the interviews
Indicate whether the statement is true or false
According to research on service industry companies, which of the following types of organizations rated highest in attention to detail?
A. US Postal Service B. all service industry companies scored about average C. transportation companies D. accounting firms
Which of the following statements concerning the value chain is false?
A. The value chain focuses on the entire production process, as well as the sale of the product and service after the sale. B. Successful firms are ones that operate within the entire value chain, thereby overseeing every aspect of the value chain for the customer. C. The goal of a value chain is to find areas where a company can either add value or reduce cost. D. If a company cannot compete in a specific area of the value chain, it might outsource that portion of the value chain to another entity which can perform it better.
Managers must ________ the supply of labor, which refers to how many and what types of employees are available.
A. evaluate B. recruit C. train D. forecast E. create